Clumpi

Need a hand?

Start with the questions below. If your answer isn't here, write to us.

Frequently asked questions

Account and sign-in

How can I sign in?

With Apple (on iPhone), Google, or email and password. The same email address links to the same account across sign-in methods.

I forgot my password. What now?

Tap “Forgot password?” on the sign-in screen, enter your email, and set a new password with the code we send. To protect accounts, you see the same message whether or not that email is registered.

How do I delete my account?

In the app, go to Me → Account → Delete account. You then have 30 days to change your mind; after that your account and data are permanently deleted. You can also email support@clumpi.app from the address you signed up with.

Your character and selfie

Do you keep my selfie?

No. Your selfie is used only to create your character and is deleted from our systems when generation succeeds or fails, within 1 day at most. Our AI partners keep it for at most 30 days and do not use it to train their models. It never appears in your account or any circle.

My photo can't be used. What should I do?

Try another photo in good light, with only you in it and your face clearly visible. Unusable photos and failed generations never count against you.

Can I generate my character again?

While creating your character you can try two more times with a new photo. Every candidate is kept so you can compare them and pick the one most like you.

Circles and sharing

How do I invite someone to a circle?

Tap “Invite” on the circle page and send the link, or let them scan the QR code or enter the eight-character code. Invites last 24 hours, and anyone in the circle can invite.

Who can see my mood and photos?

Only members of the circles you share with. In each circle you can separately turn sharing on or off, such as “Today's mood” and “Daily photo”; turning one off also withdraws what you shared before. Clumpi has no public feed.

What happens when I leave a circle?

Its members no longer see what you add, and you no longer see what they add. Everything you recorded stays in your account.

Other questions

Does Clumpi cost anything?

Everything is currently free. If paid features come later, the app will explain them clearly first, and they will be charged through the App Store or Google Play.

Which devices and languages are supported?

iPhone (iOS 18 or later) and Android (Android 10 or later), in Traditional Chinese and English.

Write to us

Email us from the address you use for Clumpi. We usually reply within a few working days.

Email support@clumpi.app